We ship from the United States, and the setup is pretty straightforward. Orders over $70 ship free within the US. Under that, shipping is calculated at checkout so you'll see the exact number before you pay.
Once you place an order, give us 1 to 3 business days to process it and hand it off to the carrier. Weekends and holidays push things to the next business day. After it ships, domestic delivery typically takes 3 to 7 business days depending on where you are and the service selected at checkout. You'll get a tracking number by email once the label is created.
If tracking says delivered but nothing's there, wait a day or two—carriers sometimes scan early. Still missing after a couple of days? Reach out through the contact page and we'll help you chase it down. If the package is confirmed lost, we'll sort out a replacement or a refund.
Double-check your address before you hit pay. If a package comes back because the address was incomplete or wrong, we can usually arrange a reship, but additional shipping charges may apply. If you're outside the US and your country isn't listed at checkout, the contact page is the place to ask about options. We don't want to leave you guessing.