We keep this simple because nobody wants to read a novel about returns. If something isn't right, you have 30 days from your purchase date to start a return. After 30 days, we can't offer a refund or exchange.
To be eligible, the item needs to be in its original packaging and unused. All returns go through the returns portal on the contact page—don't just ship something back without starting there first. If the return is because of damage, a wrong item, or the product didn't meet your expectations, we'll send you a prepaid label. For damaged or wrong items, we may ask for a photo so we can look into what happened.
Once the return arrives at our warehouse, it gets inspected. If everything checks out, the refund goes back to your original payment method. We don't do direct exchanges. The move is to return the item for a refund and place a new order for the size or color you actually want. It's not the fastest system in the world, but it keeps things clean.
If you bought from a retail store or another website, reach out to them directly. Their receipt, their rules. Our return policy only applies to orders placed through this site. If you've got a question about whether something qualifies, the contact page is the place to ask.